Welcome to Industrial Support & Traning Services


Root Cause Analysis



2 days
Certificate Validity


2 years
Target group


All personnel / team members directly involved in continuous improvement / quality improvement initiatives from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors


There is no prerequisites
Objectives This 2-day Root Cause Analysis training aims to provide in-depth and practical knowledge of root cause analysis. Through practical exercises and case studies, participants will learn about:

·         Proper problem definition and scoping

·         Managing problem solving activities as a team based project

·         Diving deep into the chains of cause-and-effect of the problem using Current Reality Tree to uncover root causes

·         Identifying suitable solutions to eliminate each root cause using Future Reality Tree

·         Exploring and mitigating risks associated with identified solutions

·         Selection of the best solution using Pugh Matrix, when there is more than one solution for each root-cause

·         Planned implementation and maintenance of selected solutions to prevent problem recurrence

·         How the organisation can support the RCA approach

  • Introduction to Root Cause Analysis
  • Problem Identification and Prioritisation
  • Team Formation
  • Problem Definition and Project Charter
  • Identifying Root Causes (Current Reality Tree)
  • Identifying Solutions (Future Reality Tree)
  • Solution Selection and Implementation
  • Sustaining the Gain
  • Organisational Support
Exam To pass the exam must be 75 % successful